Refund Policy

• Korean Consumers: Under the Act on Consumer Protection in Electronic Commerce (Article 17), you have the right to withdraw your purchase within 7 days of receiving the goods, without providing a reason and without penalty.
• EU/EEA Consumers: Under the Consumer Rights Directive, you have a 14-day right of withdrawal from the date of receipt of goods.
• Exceptions: The statutory withdrawal right does NOT apply to: (a) items made to your specifications or clearly personalized; (b) items that have significantly decreased in value due to your use or damage; (c) perishable goods; (d) sealed items that cannot be returned for hygiene reasons once opened; (e) digital content once delivery has begun with your consent; (f) auction items where the result has been finalized; (g) secondhand items purchased after reviewing provided photos and approving the condition.
• To exercise your withdrawal right, contact us at support@koreaonetrading.com or through your account dashboard before the withdrawal period expires.

• 1.Before Quote Approval: Cancel freely at any time. Full refund, no charges.
• 2.After Quote Approval / Before Purchase: Full refund available, minus any applicable payment processing fees (typically 2-5% depending on payment method).
• 3.After Purchase from Seller: Subject to the Korean seller's return policy. Restocking fees (typically 10-20%) and domestic return shipping costs may apply. Service fees are non-refundable at this stage.
• 4.After International Shipping: Shipping costs are non-refundable once the package has been dispatched from our warehouse.
• 5.Defective or Incorrect Items: Exchange or partial refund based on the following defect severity scale: (i) Minor cosmetic defect (does not affect functionality): 10-30% partial refund of product cost; (ii) Moderate defect (partially affects usability or differs moderately from description): 30-60% partial refund; (iii) Major defect (renders item unusable or substantially different from description): 60-100% refund including service fees. Severity is assessed by our inspection team with photographic documentation. If you disagree with the assessment, you may request re-evaluation (see Appeals section below). Due to the nature of international shipping, full product returns are generally impractical.
• 6.Our Fault: If the error is due to Korea One Trading's negligence (wrong item purchased, inspection failure, packaging damage), we accept full responsibility and will provide a full refund or replacement at no additional cost to you.

• Item received is significantly different from the product listing or quote description
• Item is damaged due to our handling, packaging, or warehouse storage (burden of proof: Korea One Trading documents item condition with photos upon warehouse receipt and before shipping)
• Wrong item was purchased or shipped to you due to our error
• Package was lost during international shipping (with carrier confirmation)
• Service fee or shipping fee charged incorrectly
• Our inspection team failed to detect a reasonably identifiable defect

• Change of mind or buyer's remorse after purchase has been completed (beyond the statutory withdrawal period)
• Items damaged by the original seller or manufacturer before arrival at our warehouse (claim must be directed to seller; we will assist with the claims process)
• Customs duties, import taxes, or VAT charged by your country's customs authority
• Items that match the description but did not meet your personal expectations
• Shipping delays caused by customs inspection, carrier issues, or force majeure events
• Items seized by customs due to import restrictions in your country
• Secondhand items where photos and condition were reviewed and approved by you prior to purchase (unless actual condition materially differs from provided photos — report within 3 days of receipt with photographic evidence)
• Auction items where the bidding result has been finalized, unless the item materially differs from the listing description or our inspection missed a detectable defect

• PayPal: Refund initiated within 3 business days of approval. Typically appears in your PayPal account within 1-3 business days. Note: If you have filed a PayPal dispute, the refund will be processed through PayPal's dispute resolution system. Filing a PayPal dispute does not bypass our internal review process.
• Credit/Debit Card (Visa, Mastercard, Amex): Refund initiated within 3 business days. Depending on your card issuer, the credit may take an additional 5-10 business days to appear on your statement.
• Cryptocurrency: Refund initiated within 3 business days in the same cryptocurrency originally used. The exchange rate is determined at the time of refund processing based on the rate published by NowPayments. Korea One Trading is not responsible for exchange rate fluctuations between the original payment and the refund.
• Bank Transfer (Wise, Payoneer, Alipay): Refund initiated within 3 business days. Transfer time varies by provider (typically 1-5 business days).
• Toss Payments: Refund initiated within 3 business days. Processing time varies by the original payment method used through Toss.

Refund Currency

Refunds are issued in the original payment currency. If the original payment was made in a currency different from KRW, the refund amount is calculated using the exchange rate at the time of refund processing. Korea One Trading does not bear responsibility for exchange rate differences between the time of payment and refund.

Service Fee Refunds

This Refund Policy is governed by the laws of the Republic of Korea. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution procedures described in our Terms of Service (Section 21), including the jurisdiction of the Seoul Central District Court (서울중앙지방법원). Korean consumers may also file complaints with the Korea Consumer Agency (한국소비자원, hotline: 1372) or seek resolution through the Consumer Dispute Mediation Committee. For personal data related to refund processing, please refer to our Privacy Policy.