Refund Policy
We strive to provide excellent service. If something goes wrong, here's how we handle refunds and returns.
Overview
As a forwarding and purchasing service, our refund policy differs from traditional e-commerce stores. We act as an intermediary between you and Korean sellers, and refunds depend on the specific circumstances of each case.
Eligible for Refund
- Item received is significantly different from the description
- Item is damaged during handling at our warehouse
- Wrong item was shipped to you
- Package was lost during international shipping (with proof)
- Service fee charged incorrectly
Not Eligible for Refund
- Change of mind after purchase
- Items damaged by the original seller before arrival at our warehouse
- Customs duties or taxes charged by your country
- Items that were correctly described but you didn't like
- Delayed shipping due to customs inspection
- Items prohibited in your country that were seized by customs
Refund Process
Submit a refund request through your account dashboard or contact our support team within 7 days of receiving your package.
Provide photos and documentation supporting your claim (damaged items, wrong products, etc.).
Our team will review your case within 3-5 business days and respond with a decision.
If approved, refunds will be processed to your original payment method within 5-10 business days.
Service Fee Refunds
Purchasing Service: If we are unable to purchase your requested item (out of stock, seller issues), we will refund the full amount including service fees.
Forwarding Service: Service fees for forwarding are non-refundable once the package has been shipped from our warehouse.
Storage Fees: Storage fees are non-refundable once charged.
Need Help?
If you have questions about our refund policy or need to request a refund, please contact our support team.
Contact Support